Frequently Asked Questions
Got Questions?
Can't find the answer here? Call our support line at 1-877-677-PEEK (877-677-7335) between the hours of 9 AM EST to 9 PM EST Monday through Friday.
The Peek system status page provides updates about Peek network outages.
Also, be sure to check out the Peek Quick Start Guide (PDF) for answers to common problems.
- Basic Questions
- Ordering
- Account Management
- Multiple Email Addresses
- Email Support
- Peek Tips & Tricks
- Peek Device Support
- Peek Service
Basic Questions
Q: Is my email address supported by Peek?
A: Peek supports most popular email providers, including Yahoo, Gmail, Hotmail and AOL. Here’s a list of some of the other more popular address types we’re compatible with:
AT&T™
Comcast®
Verizon
Roadrunner™
BellSouth®
SBCGlobal
Earthlink®
Cox®
Charter
Cablevision
NetZero®
…and many others.
If you don’t see your email provider in the list, give us a call at 877-677-PEEK and we’ll be happy to check for you.
Please note that we do not currently support Exchange-based email.
Q: How do I know if I can receive Peek network service?
A: Peek service runs on a prominent nationwide network service, so most rural areas should be covered! If you’d like to double-check, give us a call at 877-677-PEEK and we’ll be happy to let you know.
Q: How do I set up my Peek?
A: Use your Peek’s Scroll Wheel to move your cursor between the fields of the registration screen. Just enter your name and your existing email address & password in the corresponding fields of the ‘Go’ screen and select ‘Submit.’ Once we validate your email address and password, you’ll be taken to your Peek’s main page – your Inbox. Once there you’ll be able to start sending and receiving emails right away. That’s it!
Q: Once I’m set up, when will I start receiving emails on my Peek?
A: As soon as you register an email address, it immediately becomes active on your Peek. You should start receiving emails in minutes! To get you started, your Peek will also automatically download the last five emails from your existing inbox prior to successful registration.
Q: What is Peek’s return/warranty policy?
A: If you purchased your device directly from Peek and you are unsatisfied with your purchase for any reason, just call Customer Care within 30 days from the date of purchase to request a refund. We will issue you a full refund once the product is returned and verified to be in good condition. If you bought your Peek from Target or somewhere else, then please refer to their return policy.
If the Peek you have purchased stops working properly within 1 year of when you first activate it due to a defect in manufacturing, we will gladly replace it with a new or refurbished device. Peek’s warranty policy does NOT cover devices that have stopped working due to customer abuse.
All returns and exchanges require a Return to Manufacturer Authorization (RMA) number. Just call 1-877-677-PEEK (7335) and our Customer Care team will be happy to issue a RMA number. Your RMA Number is valid for 10 days from the date of issue. Product shipped after 10 days will be kept by Peek and no refund or exchange will be given.
Ordering
Q: I placed an order online and haven’t received my Peek yet. How can I check the status of my order?
A: You can check the status of your online order any time at www.getpeek.com. Just click on ‘Check Order,’ then enter your email address and order number. If you’re having trouble or can’t find your order number, just give us a call at 877-677-PEEK and we'd be happy to help.
Account Management
Q: How can I view and manage my Peek account information?
A: You can manage your basic account information – including email addresses, subscription information, and billing history – by visiting us online at www.getpeek.com and selecting ‘My Account.’ Log in using your registered email address and the four-digit PIN that was sent to you via email at activation.
Q: I’ve forgotten my PIN – how can I get it back?
A: If you’ve forgotten your PIN, we’d be happy to re-send it to you. Just visit us online at www.getpeek.com, click on ‘My Account,’ and select ‘Forgot my PIN.’ Enter your registered email address, and we’ll automatically send you a reminder email with your PIN.
You can also give our Customer Care line a call at 877-677-PEEK and we'd be happy to help.
Q: How can I change my credit card information on-file with Peek?
A: Visit us online at www.getpeek.com to change your account settings, including credit card information. Once you’ve logged in, just click ‘Manage Credit Card’ below ‘My Account.’ You can also give us a call at 877-677-PEEK and we’d be happy to change it for you.
Q: Can I transfer my Peek to a family member or friend?
A: Definitely – but you’ll have to get in touch with us to make it happen. Just call our Customer Care line at 877-677-PEEK and we'd be happy to get the transfer started.
Q: I've lost my Peek. What should I do?
A: Please give us a call at 877-677-PEEK as soon as you think you may have lost your Peek. To protect your account, we will temporarily suspend your account to prevent any further email from being delivered.
It’s important to note that your current Inbox will remain intact, however. All information that has been delivered to your Peek prior to suspending your account will remain visible.
If after a few days you still haven’t been able to find your Peek and you’d like to replace it, we’ll be happy to help transfer your old accounts to a new device.
Multiple Email Addresses
Q: I have more than one email address. Can I access them all on my Peek?
A: Yes! Your Peek supports up to 3 email addresses. Adding a second or third account is easy – just follow these simple steps:
1. Select the ‘Peek Manager’ item from your Peek’s main menu
2. Select 'Email Accounts' from the list of options
3. Select 'Add Account' from the menu
4. In the ‘Add Account’ screen, remember to fill out all fields. Then select ‘Save Account’ from the menu
5. Once your new account settings are validated, you should receive a popup confirming successful set up
Keep in mind that you won't be able to add another account if you already have 3 accounts registered.
Q: I’ve got more than one email address set up on my Peek. Does each email account have its own Inbox?
A: No. To make your mobile email experience as simple as possible, your Peek displays all of your emails on the same screen. Once you open an email, you will be able to tell which email address it corresponds to by the ‘To’ field. And when you reply or forward an email, it’s automatically set up to be sent ‘From’ the correct account.
Email Support
Q: Does my Peek support attachments?
A: Peek currently supports displaying image attachments that are sent in JPEG format. To view an image that has been delivered to your Peek, select ‘View Images’ when viewing an email and choose from the list of attached images.
While other attachments like Microsoft Office documents can’t be viewed on your Peek, all attachments will be preserved when forwarding email.
Q: Some of my emails don’t show up on my Peek, but I can see them in my Inbox online inbox. What gives?
A: This may happen when email you receive is automatically marked as spam. Since we try to keep your Peek Inbox uncluttered, your Peek won't receive anything marked as spam. If you’d like to remove this filter, turn off spam filtering for your email account.
If you have trouble finding your account’s spam settings or if you’re still missing email on your Peek, please call us at 877-677-PEEK and we'll be happy to help you out.
Q: Is there a limit to the size of emails I receive on my Peek?
A: Yes, we impose a limit on the size of emails that can be viewed on your Peek. Although it’s a pretty high number, you might find that you reach it for those emails that are abnormally large. These emails are best viewed on your computer.
We also impose a limit of 10MB on the size of attachments that can be received and forwarded by your Peek. If a single email contains attachments that exceed this limit, all attachments beyond the limit will not be visible on your Peek.
Does Peek support HTML and rich text emails?
Peek reformats HTML and rich text emails into plain text so that they’re easy to read on the go.
If I read or delete an email from my Peek, will it sync with my online account and vice versa?
Currently Peek does not support two-way syncing, but this is something we’re working on.
Can I create folders on my Peek?
No, but Peek comes with the following folders pre-loaded: Sent mail, Saved mail, Drafts, and Trash.
How often does Peek check for new email?
Depending on your email provider, Peek checks for new emails every 5-15 minutes.
Peek Tips & Tricks
Q: When I’m writing an email, how can I fix typos without having to delete everything I’ve written?
A: Try holding down the Shift Key on your Peek keypad while rolling the Scroll Wheel up and down. This will move your cursor left and right, instead of up and down.
Q: How can I delete more than one email at a time?
A: While in your Inbox or another email folder (like Saved), hold down the Shift Key on your Peek keypad while rolling the Scroll Wheel up and down. This will highlight multiple emails at the same time and allow you to delete, move, or mark as (un)read all of them at once!
Q: Is there a quicker way to open my email than by using the Menu?
A: Yes! You can use the Enter Key and Delete Key to open and delete emails, respectively, without opening the Menu.
Q: Is there a way to jump to the top or bottom of my Inbox?
A: Yes – use the ‘T’ and ‘B’ Keys on your Peek keypad to jump to the top and bottom of your Inbox, respectively.
Is there a way to edit my signature?
Editing your signature is easy. From ‘Peek Manager,’ select ‘Email Accounts.’ Select ‘Edit account’ from the menu and you can personalize your signature.
Peek Device Support
Q: My Peek won’t turn on. What should I do?
A: If your Peek no longer turns on, don't panic! Follow these simple steps and your Peek should be back up and running in no time.
1. First open the rear battery door and check that the battery is correctly and firmly in place and not at all loose.
2. Next check that your battery is well charged. Plug in your AC charger and give it a few minutes of juice just to be sure.
3. If you still don’t see the battery charging animation appear, try removing and replacing your battery while your Peek is still plugged into the AC charger. Don’t worry – this is 100% safe. Give it a few more minutes to acquire some charge.
4. Next try pressing and holding the power button for 5 seconds.
If you’ve tried these options without any luck, please give us a call at 877-677-PEEK and we’ll be happy to help you troubleshoot.
Q: How can I wipe ALL personal data from my Peek?
A: To remove all personal information from your Peek you can perform a device reset, which returns your Peek to it’s out-of-the-box state. Follow these steps to reset:
1. Access the ‘Peek Manager’ menu item and select ‘Device Info.’
2. Select ‘Reset Peek’ from the options listed, and follow the prompts given.
Q: How can I buy replacement parts for my Peek?
You may purchase replacement parts through our Customer Care center by giving us a call at 877-677-PEEK.
Peek Service
Q: What is Peek monthly service?
A: Peek provides you with the most straightforward mobile email experience around, all for just $19.95 / month. No hidden fees, no gimmicks.
Q: How do I know if I can receive Peek network service?
A: Peek service runs on a prominent US nationwide network service, so most rural areas in the United States should be covered! If you’d like to double-check, give us a call at 877-677-PEEK and we’ll be happy to let you know.
Q: Does Peek work internationally?
A: Peek service is available only in the United States. International roaming is not currently supported, but it’s something we’re working hard to address. Stay tuned!
Q: How can I pay for my Peek monthly service?
A: Setting up your Peek account for monthly service is easy. You can do it in any of the following ways:
1. Online at www.getpeek.com. Select ‘My Account’ and login with your registered email address and PIN. If it’s your first time logging in, you’ll be able to register your credit card right away. If you’ve logged in previously, just click the ‘Manage Credit Card’ link under ‘My Account.’
2. With our dedicated Peek Customer Care team. Give us a call at 877-677-PEEK and we’ll be happy to get you registered.
3. On your Peek device itself! Access the ‘Peek Manager’ menu item and select ‘Peek Registration.’ Enter your Credit Card info in the fields provided and select ‘Submit.’ We’ll securely validate all account information wirelessly while you stay on the go.
Q: Which credit cards are accepted by Peek?
A: We accept Visa, MasterCard, American Express and Discover Card. If none of these works for you, you can also use a pre-paid credit card.
Q: How can I avoid those annoying bills and late payment fees?
A. Since your Peek monthly service fee is charged to your credit card on-file, you’ll never have to worry about bills, late fees or penalties.
