Basic Questions
Q: Is my email address supported by Peek?
A: Peek supports most popular email providers, including Yahoo, Gmail, Hotmail and AOL. Here’s a list of some of the other more popular address types we’re compatible with:
- AT&T™
- Comcast®
- Verizon
- Roadrunner™
- BellSouth®
- SBCGlobal
- Earthlink®
- Cox7®
- Charter
- Cablevision
- and many others…
They are few and far between, but there are some email domains that we cannot support at this time. Some providers only allow email access through the Internet. To read email on your desktop or on your Peek, you must have a premium membership with them. We know of only a few domains like this:
Unfortunately we can't support them right now. But if you'd like a new email account to use with your Peek, we can get you set up. Just call us at 877-677-PEEK and we'll get you going!
Please note that we do not currently support Exchange-based email.
Q: My email address has an obscure or little-known domain. Can Peek work for me?
A: Yes, it definitely can. When activating your Peek, just submit your existing email address and password and we'll try to guess your POP3 settings automatically. If you have any trouble, just call us at 877-677-PEEK and we'll help you set it up. If you have a corporate mail account or some other type we don't currently support, you can have your work e-mail forwarded to a free web email account like gmail, which will not cause you any noticeable delays. Just make sure it's ok with your company IT guy!
Q: How do I know if I can receive Peek network service?
A: Peek service runs on a prominent nationwide network service, so most rural areas should be covered! If you’d like to double-check, give us a call at 1-877-677-PEEK (7335) and we’ll be happy to let you know.
Q: How do I set up my Peek?
A: Use your Peek’s Scroll Wheel to move your cursor between the fields of the registration screen. Just enter your name and your existing email address & password in the corresponding fields of the ‘Go’ screen and select ‘Submit.’ Once we validate your email address and password, you’ll be taken to your Peek’s main page – your Inbox. Once there you’ll be able to start sending and receiving emails right away. That’s it!
Q: Once I’m set up, when will I start receiving emails on my Peek?
A: As soon as you register an email address, it immediately becomes active on your Peek. You should start receiving emails in minutes! To get you started, your Peek will also automatically download the last five emails from your existing inbox prior to successful registration.
Q: What is Peek’s return/warranty policy?
A: If you purchased your device directly from Peek and you are unsatisfied with your purchase for any reason, just call Customer Care within 30 days from the date of purchase to request a refund. We will issue you a full refund once the product is returned and verified to be in good condition. If you bought your Peek from Target or somewhere else, then please refer to their return policy.
If the Peek you have purchased stops working properly within 1 year of when you first activate it due to a defect in manufacturing, we will gladly replace it with a new or refurbished device. Peek’s warranty policy does NOT cover devices that have stopped working due to customer abuse.
All returns and exchanges require a Return to Manufacturer Authorization (RMA) number. Just call 1-877-677-PEEK (7335) and our Customer Care team will be happy to issue a RMA number. Your RMA Number is valid for 10 days from the date of issue. Product shipped after 10 days will be kept by Peek and no refund or exchange will be given.
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