Peek User Support

Choose from the categories to the right to learn all about Peek!

If you can't seem to find the answer to your question, don't forget to check out the Peek Discussion Boards. No question is off limits!

Of course, you can always give us a call at 1-877-677-PEEK (7335) between the hours of 9 AM to 9 PM EST, Monday-Friday. We're more than happy to help you out!

Email Support

Q: Does my Peek support attachments?

A: Peek currently supports displaying image attachments that are sent in JPEG format. To view an image that has been delivered to your Peek, select ‘View Images’ when viewing an email and choose from the list of attached images.

While other attachments like Microsoft Office documents can’t be viewed on your Peek, all attachments will be preserved when forwarding email.

Q: Some of my emails don’t show up on my Peek, but I can see them in my Inbox online inbox. What gives?

A: This may happen when email you receive is automatically marked as spam. Since we try to keep your Peek Inbox uncluttered, your Peek won't receive anything marked as spam. If you’d like to remove this filter, turn off spam filtering for your email account.

If you have trouble finding your account’s spam settings or if you’re still missing email on your Peek, please call us at 877-677-PEEK and we'll be happy to help you out.

Q: Is there a limit to the size of emails I receive on my Peek?

A: Yes, we impose a limit on the size of emails that can be viewed on your Peek. Although it’s a pretty high number, you might find that you reach it for those emails that are abnormally large. These emails are best viewed on your computer.

We also impose a limit of 10MB on the size of attachments that can be received and forwarded by your Peek. If a single email contains attachments that exceed this limit, all attachments beyond the limit will not be visible on your Peek.

Q: Does Peek support HTML and rich text emails?

A: Peek reformats HTML and rich text emails into plain text so that they’re easy to read on the go.

Q: If I read or delete an email from my Peek, will it sync with my online account and vice versa?

A: Currently Peek does not support two-way syncing, but this is something we’re working on.

Q: Can I create folders on my Peek?

A: No, but Peek comes with the following folders pre-loaded: Sent mail, Saved mail, Drafts, and Trash.

Q: How often does Peek check for new email?

A: Depending on your email provider, Peek checks for new emails every 5-15 minutes.