Q: My Peek won’t turn on. What should I do?
A: If your Peek no longer turns on, don't panic! Follow these simple steps and your Peek should be back up and running in no time.
1. First open the rear battery door and check that the battery is correctly and firmly in place and not at all loose.
2. Next check that your battery is well charged. Plug in your AC charger and give it a few minutes of juice just to be sure.
3. If you still don’t see the battery charging animation appear, try removing and replacing your battery while your Peek is still plugged into the AC charger. Don’t worry – this is 100% safe. Give it a few more minutes to acquire some charge.
4. Next try pressing and holding the power button for 5 seconds.
If you’ve tried these options without any luck, please give us a call at 1-877-677-PEEK (7335) and we’ll be happy to help you troubleshoot.
Q: How can I wipe ALL personal data from my Peek?
A: To remove all personal information from your Peek you can perform a device reset, which returns your Peek to it’s out-of-the-box state. Follow these steps to reset:
1. Access the ‘Peek Manager’ menu item and select ‘Device Info.’
2. Select ‘Reset Peek’ from the options listed, and follow the prompts given.
Q: How can I buy replacement parts for my Peek?
A: You may purchase replacement parts through our Customer Care center by giving us a call at 1-877-677-PEEK (7335).
